Author Nir Eyal synthesized and dispensed some of the best work from his website into this great book on consumer behavior and building products that encourage their usage. Organized into chapters that break down basic human habits and responses in a theoretical way, it offers concrete examples of organizations that are now among the most successful at building habit-forming products. Its Hook Model is an easy-to-understand method for applying complex concepts related to human behavior and responses to business applications. Although focused largely on the technology sector, the ideas the author presents are applicable to any company or individual looking to build something better.
Mr. Eyal’s book itself is a habit-forming product. He leaves the reader with a memorable model that they can use in their own businesses and encourages them to return to his website for more insights. Not many theory books take applicability to the level Mr. Eyal’s does. I appreciated his sincere caution that the Hook Model be used for positive ends and acknowledgement that it can be used to foster addictions.
This relatively short book is a great road map that points the reader in the right direction to build great products but may not go far enough for some. It will also be dated in a year or two when today’s “hot” companies become passé. Nevertheless, his theories on human behavior may well prove timeless.
I give the book five stars and highly recommend it to anyone looking to design better content, goods, or services.